ASEZA Complaint Management System

Enhanced Digital Public Services

The Aqaba Special Economic Zone Authority (ASEZA) stands as a beacon of economic and tourism growth in the Red Sea resort city of Aqaba, Jordan. But like many forward-thinking entities, they faced challenges in their digital transformation journey towards enhancing their digital public services.

Challenges

Internal processes were not streamlined, automated, or convenient for all users involved - internal ASEZA teams and the general public. They needed a digital transformation of their internal complaint handling processes... after careful review they decided to invest in a scalable and secure Drupal 10 Complaint Management System customized to their dynamic requirements.

Empowering Seamless Communication

Our solution incorporates a robust complaints management system, streamlining user engagement. Through the app, community members effortlessly submit complaints, while ECZA staff ensures prompt responses with real-time status updates: In Review, In Progress, Done, or Rejected. This transparency is further enhanced by a user-friendly voting mechanism, amplifying awareness of pressing issues.

Elevate Insights

Our Reporting Dashboard equips system administrators with compelling visual reports and statistics. Dive into daily and monthly trends of complaints, suggestions, and votes - a powerful tool for informed decision-making.

Unveil App Insights

We've seamlessly integrated Firebase Analytics, providing a comprehensive understanding of app usage patterns. This data-driven approach ensures optimized user experiences and strategic enhancements.

Seamless Communication

Empower users with personalized push notifications, enhancing app engagement and promoting active user interaction.

Thanks to iSpectra's work, the mobile app and web platform were delivered within the scope of works and launched as scheduled. They communicated seamlessly through emails and phone calls. Their teamwork and partnership were outstanding.

Ahmad Al Darwish

IT Manager